1. Return Policy

At Oxidivaglam, we take care to ensure that every order reaches you in good condition.

Customers can request a return, replacement or refund within 12 days of delivery in eligible cases.

Returns are primarily accepted for the following reasons:

• Product received in damaged condition.
• Wrong product delivered.
• Manufacturing defect.
• Missing product or incorrect item in the package.
• Product significantly different from its advertised description.

2. Non-Returnable Products

Due to hygiene, safety and product-quality considerations, the following are generally not eligible for change-of-mind returns:

• Products that have been used or applied.
• Opened hygiene-sealed cosmetics and makeup products.
• Products damaged due to customer misuse.
• Products returned without their original packaging or essential accessories.
• Products ordered correctly but no longer wanted by the customer.

These restrictions do not affect applicable consumer rights for defective, damaged, wrong, spurious or misrepresented products.

3. Mandatory Return Conditions

For an eligible return request, customers should:

• Raise the request within 12 days of delivery.
• Keep the product in its original condition.
• Retain original packaging, labels and accessories.
• Provide clear photographs or an unboxing video showing the issue, where available.
• Provide the order ID and relevant product details.

4. Unboxing Video & Damage Claims

We strongly recommend recording an unboxing video when receiving your order.

This helps us verify:

• Transit damage.
• Missing items.
• Incorrect products.
• Packaging-related issues.

Photographs and other reasonable evidence may also be considered. A missing unboxing video alone will not automatically invalidate a legitimate claim.

5. Refund Policy

Refunds may be approved in eligible situations, including:

• Confirmed damaged products.
• Wrong products delivered.
• Verified defective products.
• Orders cancelled by Oxidivaglam after successful payment.
• Other circumstances where a refund is required under applicable law.

Refunds will generally be issued to the original payment method or through another mutually agreed lawful method.

6. Refund Processing Time

Once a refund is approved, we generally initiate processing within 5–7 business days.

The actual time taken for the amount to reflect in your account depends on your bank or payment service provider.

For UPI transactions, additional transaction verification may be required.

7. Replacement Policy

Depending on product availability and the nature of the complaint, Oxidivaglam may offer:

• Replacement of the damaged product.
• Replacement of the incorrect product.
• Refund where replacement is unavailable or otherwise appropriate.

Replacement orders are subject to stock availability.

8. Return Shipping Charges

For verified cases involving damaged, defective or incorrect products, return shipping arrangements or charges will be handled by Oxidivaglam, as applicable.

For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.

9. Refund Not Applicable

A change-of-mind refund will generally not be provided for:

• Personal preference or colour preference changes.
• Incorrect product selection by the customer.
• Products used, applied or altered by the customer.
• Damage caused after successful delivery due to customer handling.

This section does not exclude refunds or remedies required under applicable consumer protection laws.

10. Order Cancellation

Orders may be cancelled before processing or dispatch, subject to our Cancellation Policy.

Once an order has been shipped, cancellation requests are handled according to the applicable shipping and return conditions.