Cancellation Policy

At Oxidivaglam, we aim to provide a smooth and convenient shopping experience. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers can request cancellation of their orders before the order has been processed or shipped.

• Cancellation requests must be submitted as soon as possible.
• Once an order enters processing, cancellation may not be possible.
• Once an order has been shipped, it cannot be cancelled through our standard cancellation process.

2. How to Request Cancellation

To request an order cancellation, contact our customer support team with:

• Order ID
• Registered Mobile Number
• Cancellation Request

Email: oxidivaglam@gmail.com

3. Prepaid Order Cancellation

If a prepaid order is successfully cancelled before processing or shipping, the eligible refund will be initiated to the original payment method or another agreed payment method.

• Refund processing may take 5–7 business days after approval.
• Actual credit time depends on the bank or payment provider.
• Payment gateway or transaction charges, if applicable and legally deductible, may be excluded from the refund.

4. UPI Payment Orders

For orders paid through UPI:

• Customers may be asked to provide their Order ID and UTR number.
• Payment verification will be completed before processing a refund.
• Duplicate or unverified transactions may require additional verification.

5. Shipped Orders

Orders that have already been dispatched cannot be cancelled through the regular cancellation process.

If you no longer wish to receive a shipped order, please contact our customer support team for assistance. Any return or refund request will be handled according to our applicable Return and Refund Policy.

6. Refusal of Delivery

Customers are requested not to refuse delivery without a valid reason.

Repeated order refusals, incorrect addresses or failure to accept deliveries may result in additional verification or restrictions on future Cash on Delivery orders, subject to applicable laws.

7. Cancellation by Oxidivaglam

Oxidivaglam reserves the right to cancel an order in situations such as:

• Product unavailability or stock issues.
• Incorrect or incomplete shipping information.
• Suspected fraudulent or suspicious transactions.
• Pricing or technical errors.
• Delivery service restrictions.

If a prepaid order is cancelled by us, an eligible refund will be initiated.

8. Contact Information

Thank you for shopping with Oxidivaglam!