Privacy Policy

At Oxidivaglam, your privacy and personal information are important to us. We are committed to protecting your personal data and ensuring a safe and secure shopping experience.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase products from our website.

1. Information We Collect

When you visit our website, create an account, or place an order, we may collect:

• Full Name
• Mobile Number
• Email Address
• Billing and Shipping Address
• PIN Code and City
• Order and Purchase Details
• Payment Transaction Details and UTR Reference, where applicable
• Device, Browser and IP Address
• Website Browsing and Usage Information
• Customer Support and WhatsApp Communication Details

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders.
• To verify payments and transactions.
• To provide order confirmation and delivery updates.
• To contact customers regarding incomplete or pending orders.
• To provide customer support through WhatsApp, phone or email.
• To process eligible refunds, returns and replacements.
• To prevent fraudulent orders and payment misuse.
• To improve our website, products and shopping experience.
• To send promotional offers and updates where permitted.

3. Payment Information

Oxidivaglam may offer different payment methods, including UPI and other available payment services.

• We do not intentionally store complete debit or credit card details on our website servers.
• Payment transactions may be processed through third-party payment providers.
• For UPI payments, we may collect transaction references, UTR numbers and payment screenshots for verification.
• Payment information is used for legitimate transaction verification and related purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember customer preferences.
• Understand website traffic and visitor behaviour.
• Measure advertising performance.
• Improve marketing campaigns.

We may use services such as Google Analytics and Meta Pixel for analytics and advertising purposes, where enabled.

You can manage or disable cookies through your browser settings.

5. Sharing of Personal Information

We do not sell or rent customers’ personal information.

However, we may share necessary information with trusted service providers, including:

• Shipping and Courier Companies.
• Payment Service Providers.
• Website Hosting and Technology Providers.
• Analytics and Advertising Platforms.
• Customer Support and Communication Services.

Information may also be disclosed when required by applicable law or government authorities.

6. Order Communication

We may contact customers regarding:

• Order confirmation.
• Payment verification.
• Shipping and delivery updates.
• Address confirmation.
• Customer support.
• Refund or replacement requests.

Communication may take place through SMS, phone calls, email or WhatsApp.

Promotional communications will be sent subject to applicable consent requirements.

7. Data Security

We take reasonable technical and administrative measures to protect your personal information against unauthorized access, misuse, loss or disclosure.

However, no internet-based system can guarantee complete security.

8. Data Retention

We retain customer information only for as long as reasonably necessary for order processing, customer support, business records, fraud prevention and legal compliance.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Oxidivaglam is not responsible for the privacy practices or security policies of external websites. Customers are encouraged to review their respective privacy policies.

10. Children’s Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children for independent purchasing activities without appropriate parental or guardian involvement.

11. Your Privacy Rights

Subject to applicable laws, customers may request:

• Access to their personal information.
• Correction of inaccurate information.
• Deletion of eligible personal information.
• Withdrawal of consent for certain data processing activities.
• Assistance with privacy-related concerns or complaints.

For privacy-related requests, please contact us using the details below.

12. Changes to This Privacy Policy

Oxidivaglam reserves the right to update or modify this Privacy Policy whenever necessary.

Any changes will be published on this page.

13. Contact Information

Thank you for shopping with Oxidivaglam!