Refund & Return Policy
Last Updated: September 23, 2026
At Oxidivaglam, we carefully pack and inspect our products before dispatch. However, if you receive a damaged product, we are here to assist you.
1. Return/Refund Period
Customers can raise a return or refund request within 12 days from the date of delivery.
Requests submitted after 12 days from delivery may not be accepted.
2. Eligible Cases
Refund or replacement is available only if the product is received damaged.
Examples may include:
- Product broken or physically damaged during delivery
- Product damaged inside the package
- Package/product received in a condition that clearly indicates damage during transit
Change of mind, personal preference, incorrect shade selection, or simply not liking the product are generally not eligible for return or refund.
3. Unboxing Video is Mandatory
For any damage-related claim, the customer must provide a continuous, clear unboxing video.
The video should:
- Start before opening the delivery package
- Clearly show the shipping label/order details
- Show the package from all sides
- Show the opening of the package
- Clearly show the damaged product and its condition
The unboxing video should be continuous and unedited.
Claims without sufficient unboxing evidence may not be accepted.
4. Product Condition
The product must remain in the same condition in which it was received.
For eligible claims, customers should not use, wash, alter, or otherwise damage the product after delivery.
Original packaging, labels, accessories, and other items received with the order should be retained until the claim is resolved.
5. How to Raise a Claim
Please contact Oxidivaglam within 12 days of delivery with:
- Order number
- Customer name
- Registered mobile number/email
- Clear photographs of the damaged product
- Required unboxing video
- Brief description of the damage
Email: oxidivaglam@gmail.com
Phone: +91 78208 14125
6. Verification
Once we receive the claim and supporting evidence, our team will review the case.
Oxidivaglam reserves the right to approve or reject a claim after reviewing the provided photographs, video, product condition, packaging, and other relevant information.
7. Refund or Replacement
If the damage claim is approved, Oxidivaglam may provide:
- A replacement product, subject to availability; or
- A refund of the eligible product amount, as applicable.
Refunds will be processed through the applicable payment method or another suitable method communicated by Oxidivaglam.
8. Non-Eligible Cases
The following cases are generally not eligible for refund or replacement:
- Change of mind
- Product no longer wanted
- Incorrect shade/variant selected by the customer
- Product used or altered by the customer
- Damage caused after delivery
- Claims made after 12 days from delivery
- Missing or insufficient unboxing evidence where required
- Normal variation in colour, texture, or appearance that does not indicate product damage
- Allergic reactions or personal sensitivity to a cosmetic product
Customers are advised to check the product ingredients and suitability before use.
9. Important Condition
Please record a clear, continuous unboxing video immediately when opening your package.
The unboxing video may be required to verify that the damage occurred before or during delivery and was not caused after receipt.
10. Contact Us
For refund or damaged-product claims:
Oxidivaglam
Sector 38, Noida
Uttar Pradesh – 201301, India
Email: oxidivaglam@gmail.com
Phone: